Hello Gobee Fans,
It has come to our attention that many of you are upset and frustrated that our bikes are still not up and running. Keeping our Gobee.bike fans happy is very important to us so we are deeply sorry that you have been affected by this.
As a loyal patron of Gobee.bike, we owe it to you to provide you with an explanation of how this interruption of services happened.
As of 2 November, we’ve experienced some server downtime that sadly interrupted our bike operations.
Due to the sheer number of new users across Hong Kong in recent months our network provider has experienced an outage which has affected our locks our network provider experienced an outage which affected our locks.
What happens next?
We have been working tirelessly and exploring all angles to resolve this situation which includes upgrading our locks so that you can ride our bikes again. This maintenance may take a little time so please bear with us. We have also been speaking with all the major Hong Kong telecom companies.
We will let you know in due course as soon as our operations are back to normal. And as a token of your support for our green transport and your kind understanding, we will automatically credit all of our existing users with HKD50 of complimentary Gobee riding credits to be used within three months.
During this time, we have added reinforcement to our customer service team. Should you have any further enquiries, please don’t hesitate to reach out on firstname.lastname@example.org or on our hotline at +852 3018 1708.
Once again, apologies for letting you down.
The Gobee Team